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1. The present Terms and Conditions are a contract between Cleaning 4U - Family Team and Customer. Placing an order through website, email or telephone and the use of our services constitutes an acceptance of the agreement.
2. Customer needs to provide access to a property and access to running water and electricity. Any parking fees needs to be paid by Customer or will be added to a total price.
3. Please be aware, that time of appointment is approximate, we could be up to 30 minutes earlier or later. If it is more than 30 minutes, we will contact you.
4. No jobs will be booked without required details ( full name, address, and a contact number).
5. We provide only carpet and upholstery cleaning, it does not include furniture removal or personal belongings, however we are happy to help you with lightweight furniture. All valuable, fragile and breakable items needs to be removed before our arrival. Certain items are excluded from liability (for example: antiques, artwork, items of sentimental value, jewellery, and cash)
6. Cleaning 4U - Family Team do not charge for cancellation, however, it needs to be done at least 24 hours before the appointment.
7. All prices given are based on average sizes, however, they could be changed if job description given wasn't accurate (e.g. sizes bigger than given). Customers are allowed to refuse to pay new price and resign at any time before job is started.
8. All cleaning products and equipment used by Cleaning 4U - Family Team are carpet / upholstery cleaning products only.
9. Payments for cleaning services must be made by cash, bank transfer or card on the day of the service or 3 days upon receipt of an invoice otherwise legal action will be taken. Payment options needs to be agreed in advance.
10. If the job is not paid as stated above, late payment charges will be added to the total bill.
11. In some cases Cleaning 4U - Family Team will require a deposit, it has to be paid at least 24h before the date of job, otherwise we will have to cancel booking.
12. Customers agree that due to the nature of the service Cleaning 4U - Family Team guarantees only to correct any problems reported within 24 hours of the completion of the service. Reports made after 24 hours will not be considered.
13. Should clients refuse any future services to correct problems / dissatisfaction we accept no responsibility towards further problems caused by the refusal of treatments & reserve the right to cancel any refunds or compensation.
14. If Customer or third party instructed by the customer is not present to inspect results of cleaning, then no claims regarding any cleaning issues can be made.
15. We insure all work undertaken, insurance covers damages done by Cleaning 4U - Family Team workers. However - we cannot be held responsible for existing damages.
16. Cleaning 4U - Family Team will use the best tools, techniques, and resources to fulfill the agreed job but does not guarantee that all stains from carpets, upholstery, and mattress will be removed.
17. Cleaning 4U - Family Team does not guarantee that drying time will be the same for every situation and material, as it's highly affected by weather, temperature, and airflow on premises. Time frames described on our website or given in person are for reference only.
18. By booking Cleaning 4U - Family Team service, Customer accepts the above Terms & Conditions.